This policy covers digital-only vocational training for electrical installation: video lessons, simulator labs, worksheets, blueprint modules, code primers, commissioning checklists. Delivery is electronic. A “return” means removal or adjustment of digital access and, when appropriate, a monetary reversal or store credit applied to the purchasing account.
Guiding principles
Requests are evaluated with fairness, technical evidence, and respect for intellectual property. Because files can be copied instantly, determinations emphasize usability, accuracy versus the published outline, and responsible use. We try to restore access or correct defects first, then address monetary questions after remediation options have been explored.
When a request may be reviewed
A case may be opened when the same item is purchased more than once, a single order is charged multiple times, platform access is misconfigured on our side, or files cannot open after reasonable troubleshooting. If delivered content differs materially from the description or samples, describe the variance plainly so the team can validate. For calculation workbooks, include screenshots of error messages; for videos, note device and browser.
Situations typically not eligible
Requests are usually declined when substantial content has been consumed, when downloadable assets have been incorporated into proposals, bids, or client handovers, or when materials are redistributed or resold. Automated scraping of member areas, bulk downloading intended to defeat access controls, or adversarial chargebacks filed before contacting support may lead to account restrictions.
How to open a case
Write from the email used at checkout and include the order number, product title, and a concise, clear description of the issue. Attach short screen recordings or screenshots for technical matters. Do not send passwords or full payment numbers. If relevant, include operating system, browser build, extensions, firewall or antivirus constraints, and whether you tested an alternate network.
Troubleshooting and remediation
Most issues are solvable without a monetary step. Remedies include re-provisioning access, issuing fresh links, supplying alternate formats (for example, XLSX instead of ODS, MP4 instead of MOV, or tagged PDF), or replacing a corrupted file. For blueprint modules, we may provide corrected takeoff sheets; for simulator labs, an updated build or alternate host. If access remains unusable after collaborative steps, the case proceeds to resolution.
Possible outcomes
Outcomes may include a monetary reversal to the original payment method, a partial reversal reflecting unused components, or a store credit linked to the purchasing account. Store credits can typically be applied to other digital training items unless a specific promotion disallows stacking.
Use and licensing
All materials are licensed for personal, non-transferable use. You may not repost, mirror, resell, or embed content into commercial training, bid packages, or marketplace templates. Limited quotation for scholarship or commentary is acceptable with attribution and without reproducing full assets.
Accessibility and accommodations
If you require captions, transcripts, high-contrast PDFs, dyslexia-friendly typefaces, or keyboard-only navigation notes, contact support. Where feasible, accessible versions will be provided so your training remains usable on the tools you have.
Third-party platforms
Some items integrate with collaboration or streaming providers. If a provider changes URLs, throttles, or interface paths, we will document the change and provide equivalent steps where possible.
Privacy
Share only the details necessary to reproduce the issue. Redact client names, site addresses, bid values, or other sensitive data contained in screenshots or sample files.
Contact
Use the support link in your order confirmation to open a case. Clear descriptions and troubleshooting help resolve matters efficiently for everyone involved.